will play an important role in, the AI ​​initiative approved by the government of Portugal | New

LISBON, Portugal–(BUSINESS WIRE)–June 21, 2022– (formerly DefinedCrowd), the leading provider of data, models and tools for artificial intelligence, today announced its role in, which the Portuguese government today fully endorsed. Portugal is one of the first countries in the European Union to implement the Covid 2019 recovery and resilience plan and the European Union’s digital transformation mandate, of which is a part. is a government-backed consortium of Portuguese companies with an investment of €48 million (~$51 million) to accelerate the digital transformation of Portugal’s public and private sectors.

The project, born out of the EU Digital Compass 2030 initiative, is partly funded by a 16 billion euro ($17 billion) grant to Portugal under the initiative. It is also the first of many projects of the Portuguese Center of Excellence for AI.

The mandate of the consortium is to facilitate the development of reliable AI applications and use unbiased data in European Portuguese. is working on the problem of the European Portuguese language, which has not yet been well solved in the area of ​​conversational AI, especially in the public sector and industry-specific areas, as large companies technologies generally focus on other markets. If a developer wants to use voice interfaces in the Portuguese market, he must use APIs in English or Brazilian Portuguese, which the Portuguese do not prefer.

Today, António Costa Silva, Minister for the Economy and the Sea, Sir John O’Reilly, President of the Jury, Thierry Breton, European Commissioner, and António Costa, Prime Minister of Portugal, will officially announce the winners of the public audit and competition, including as the winner of a process that began exactly one year ago. will play a leading role in, a consortium of companies that includes Talkdesk, Devscope, Instituto Superior Tecnico de Lisboa (Inesc id), Faculty of Sciences of the University of Lisbon, Clarin, NOS, IBM , Microsoft, and KPMG. Interested customers include Caixa Geral de Depositos, Novo Banco, Santander, SPMS/SNS (Ministry of Health), AMA (digital transformation), Ministry of Social Security, EDP (electricity and gas), Telco NOS, the retail provider Popular Worten and the Fidelidade Insurance Company.

Dr. Daniela Braga, founder and CEO of, played a key role in the proposal to create an AI center of excellence in Europe and in starting the consortium and the project. ( gives AI builders the data they need to train their models.)

This ambitious project aims to significantly improve private and public customer service through virtual assistants coupled with contact centers as a service in European Portuguese. In its early days,’s goal was to improve customer service in Portugal’s private and public sectors and accelerate the country’s digital transformation. It will develop proprietary technology that can easily be extended to other EU markets, because what changes next is the data. will work on a conversational AI framework for modern contact centers that can handle multiple languages. This will improve customer service and reduce costs by automating 80% of customer support resolutions. It will allow customers to access the latest technologies without depending on cloud provider, infrastructure or technology. Customers will be able to choose which ASR, NLU or TTS suits them best. The economic model will be based on flexible and easy-to-implement subscriptions. This will create 200 highly skilled AI jobs in Portugal.

Some of the apps will have voice and video avatars that will talk to people when they call the Portuguese health system to schedule a Covid callback or call social security to check the status of a maternity leave pension.

Customer service in major European languages ​​will be available 24 hours a day, 7 days a week, and at a lower cost. Initially designed to help the Portuguese, in the future it will reach all EU citizens due to its multilingual modularity.

About is on a mission to help the creators of the future.

At, we believe that AI should be created as we raise our children, with the responsibility to make the best version of it possible, to be fair, kind, inclusive and to fight for a better world.

That’s why we provide high-quality AI training data, tools, and models for the creators of tomorrow. We give data scientists the solutions to get it right, from datasets to bootstrap their models that drive their projects forward, to final tuning of domains and perfecting accents and phonetics. We host the leading AI Marketplace, where data scientists can buy and sell ready-to-use datasets, tools, and models, and we provide customizable workflows that can be used to generate datasets tailored to their needs. And, because the future of AI is complicated, can also offer professional services to help make complex machine learning projects successful. has offices in Seattle, USA, Lisbon and Porto, Portugal, and Tokyo, Japan, and has raised over $80 million in investments.

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PUBLISHED: 06/21/2022 03:30/DISC: 06/21/2022 03:32

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