Nearly half of government employees only receive feedback on an annual or semi-annual basis, new Eagle Hill research finds

Yet 62% of civil servants want more feedback “in the moment”

Government employees working from home say it’s hard to get feedback

ARLINGTON, Va., August 25, 2022 /PRNewswire/ — New research reveals a mismatch between government employees’ need for performance feedback and the amount of feedback they receive. According to new research from Eagle Hill Consulting, around half of government employees (43%) say they receive feedback only on an annual or semi-annual basis, while 11% say they never receive feedback on their work.

Yet 62% of civil servants want more immediate “in-the-moment” feedback on their job performance. This feeling is higher for young civil servants (69% for those aged 18 to 34) than for mid-career workers (60% for those aged 35 to 54) and older workers (52% for those aged 55 and over). more).

When it comes to remote work, government employees working in fully remote and hybrid environments are more likely to say it’s difficult to get constructive feedback. More than a third (36%) of hybrid workers said getting feedback was a challenge, while 30% of fully remote workers and 25% of in-person workers said getting feedback was a challenge.

“At the start of the pandemic, government agencies were forced to move many employees to telecommuting environments. Today, government leaders are seeing that telecommuting works, with benefits for workers and employers. A challenge in a remote working environment, however, is about finding new ways to provide employees with the feedback they need to get their jobs done and progress in their careers,” says Melissa JeziorPresident and CEO of Eagle Hill Consulting.

“For example, our research indicates that about half of government employees only receive feedback once or twice a year, and that’s a red flag. Providing employees with regular constructive feedback prepares for success and helps agencies achieve their mission.And, government employees say they want more feedback, especially younger workers who are early in their careers.That means government leaders and managers should establish more frequent feedback mechanisms while fostering a culture that encourages more ‘in the moment’ dialogues about performance,” Jezior explained.

This nationwide survey of U.S. government employees also reveals:

  • 80% say they feel valued when someone takes the time to speak up.
  • 78% say feedback is important to their professional development.
  • 67% agree that their organization creates a supportive and comfortable environment for providing, soliciting and receiving feedback in the workplace.
  • 59% say they have received the same level of feedback over the past two years despite the proliferation of hybrid/remote work.
  • When asked what they needed to be successful in their work environment, 35% of fully remote government employees said it was more about forums to gather feedback from team leaders. Thirty-three percent of hybrid workers shared this sentiment, as did 20 percent of in-person employees.
  • In discussions with managers, government employees said it helps to align with realistic goals/priorities (43%); setting goals (22%); reviewing performance with regards to promotion (19%); and discuss career development (16%).

Conclusions are based on Eagle Hill Performance Management and Feedback Survey 2022conducted by Ipsos from May 10-12, 2022. The nationally representative survey included 1,001 adults in the United States ages 18 and older who work full or part time. The survey asked respondents about aspects of performance management and feedback.

Eagle Hill Consulting LLC is a woman-owned company that provides unconventional management consulting services in the areas of strategy and performance, talent and change. The company’s expertise in providing innovative solutions to unique challenges spans the private, public and not-for-profit sectors. A leading authority on employee sentiment, Eagle Hill is headquartered in the washington d.c. metropolitan area, with employees across the United States and offices in Boston and Seattle. More information is available at

SOURCEEagle Hill Consulting

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